Terms of Service

Last updated: June 26, 2026

1. Acceptance of Terms

By accessing or using Genlli ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service. These terms constitute a legally binding agreement between you ("Customer") and Genlli.

2. Description of Service

Genlli is a WhatsApp-first revenue recovery platform for appointment-based service businesses. The Service automates appointment booking, cancellation recovery, client reminders, and retention outreach via WhatsApp.

The Service is provided as software-as-a-service (SaaS). We reserve the right to modify, suspend, or discontinue the Service with reasonable notice.

3. Accounts and Registration

You must register for an account to use the Service. You are responsible for maintaining the security of your access token and for all activity under your account. You must notify us immediately of any unauthorised access.

You must provide accurate, complete, and current information during registration. We reserve the right to suspend accounts with inaccurate information.

One account is permitted per business. Creating multiple accounts to circumvent plan limits is prohibited.

4. Free Trial

We offer a 30-day free trial to new customers. No credit card is required to start a trial. At the end of the trial period, you must upgrade to a paid plan to continue using the Service.

Data collected during the trial period is retained for 30 days after trial expiry. After that, it may be deleted if no paid subscription is activated.

5. Subscription Plans and Billing

Paid subscriptions are billed monthly in advance. Plan pricing is available at /pricing. Prices are stated in Israeli Shekel (ILS) and include VAT where required by law.

Subscriptions automatically renew each month. You may cancel at any time via your account settings or by contacting genllionrender@gmail.com.

Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial months.

We reserve the right to modify pricing with 30 days advance notice to existing customers.

6. Acceptable Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Send unsolicited messages (spam) through the platform
  • Use the Service to contact individuals who have not consented to receive WhatsApp messages from your business
  • Violate any applicable law, including Israel's Spam Law (Amendment No. 40 to the Communications Law, 2008)
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Impersonate another business or person
  • Use the Service to send illegal, harassing, or fraudulent content
  • Attempt to gain unauthorised access to other accounts or our systems

7. WhatsApp and Twilio

The Service uses Twilio's WhatsApp Business API. Your use of WhatsApp through the Service is also subject to Meta's WhatsApp Business Policy and Twilio's Acceptable Use Policy. You are responsible for ensuring your communications comply with these policies.

We are not responsible for service interruptions caused by WhatsApp/Meta or Twilio.

8. Your Data

You retain ownership of all data you input into the Service, including client information and appointment data. We process this data on your behalf as described in our Privacy Policy.

You grant us a limited licence to store and process your data solely for the purpose of providing the Service.

9. Intellectual Property

The Service, including all software, design, and content, is owned by Genlli and protected by applicable intellectual property laws. You may not copy, distribute, or create derivative works from any part of the Service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENLLI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE OR DATA.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 3 MONTHS PRECEDING THE CLAIM.

Revenue recovery examples and projections shown in our marketing materials are illustrative only. Actual results vary by business.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT SPECIFIC RESULTS WILL BE ACHIEVED.

12. Termination

We may suspend or terminate your account immediately if you violate these Terms. Upon termination, your access to the Service ends and we may delete your data in accordance with our Privacy Policy.

You may terminate your account at any time by contacting genllionrender@gmail.com.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Israel. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Tel Aviv, Israel.

14. Changes to Terms

We may update these Terms. We will notify you of material changes by email with at least 14 days notice. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.

15. Contact

For questions about these Terms: genllionrender@gmail.com

For billing enquiries: genllionrender@gmail.com

Or use our contact form.